FAQ
Welcome to the Artwork On Walls Sdn Bhd (982416-A) FAQ page. Here you will find answers to common questions about our artworks, orders, shipping, and services.
1. About Our Artworks
What type of artworks do you sell?
Artwork On Walls Sdn Bhd (982416-A) offers a curated selection of decorative wall art including framed artworks, canvas prints, paintings, and modern wall décor designed for homes, offices, and commercial interiors.
Are the artworks original or prints?
Our gallery offers a combination of original artworks, limited edition prints, and premium decorative art pieces depending on the collection.
Each product page clearly indicates the artwork type.
Are the artworks ready to hang?
Yes. Most of our framed artworks and canvas pieces come ready-to-hang, making installation simple and convenient.
2. Orders and Payments
How do I place an order?
You can place an order directly through our website by selecting your preferred artwork, adding it to your cart, and completing the checkout process.
What payment methods do you accept?
We accept secure payments through trusted payment gateways, which may include:
Credit / Debit Cards
Online Banking
Digital Wallets
Payment options may vary depending on your region.
Will I receive an order confirmation?
Yes. Once your order is successfully placed, you will receive an email confirmation with your order details.
3. Shipping and Delivery
How long does delivery take?
Delivery time varies depending on your location. Typically, orders are delivered within 3–10 business days after processing.
Do you offer international shipping?
Shipping availability depends on the destination country. Please contact our team if you require international delivery.
How are artworks packaged?
All artworks are carefully packed using protective materials and secure packaging to ensure they arrive safely and in excellent condition.
4. Returns and Refunds
Can I return an artwork?
Returns are accepted only if the item is damaged during delivery or incorrect. Please contact us within 48 hours of receiving your order.
How do I request a refund or replacement?
If your artwork arrives damaged, please send us:
Your order number
Photos of the artwork
Photos of the packaging
Our team will review the case and arrange a replacement or refund if applicable.
5. Custom and Interior Projects
Do you offer custom artwork sizes?
Some collections may allow custom sizing or framing options. Please contact us to discuss your requirements.
Do you supply artworks for commercial projects?
Yes. Artwork On Walls works with interior designers, architects, hotels, offices, and commercial spaces to provide suitable wall art solutions.
6. Product Care
How should I care for my artwork?
To maintain the quality of your artwork:
Avoid direct sunlight exposure
Keep away from excessive moisture
Clean gently with a soft dry cloth
Proper care will help preserve the artwork's appearance over time.
7. Contact and Support
How can I contact Artwork On Walls?
If you have questions about our artworks, orders, or services, please contact us:
Artwork On Walls Sdn Bhd
Email : [email protected]
Phone : +6013-669 1848
Address : Lot 1509, Batu 8, Jalan Klang Lama , 46150 Petaling Jaya, Selangor
Our team will be happy to assist you.